<?xml version="1.0"?>
<!-- $Id: 7678af80e02bd5da65b0644e04eb476a07140bb5 $ -->
<configuration>
 <configtab name="tickets" desc="Tickets Driver Settings">
  <configsection name="tickets">
   <configswitch name="driver" desc="What storage driver should we use?">Sql
    <case name="Sql" desc="SQL">
     <configsection name="params">
      <configsql switchname="driverconfig"/>
     </configsection>
    </case>
   </configswitch>
  </configsection>
 </configtab>

 <configtab name="guests" desc="Guest Settings">
  <configsection name="guests">
   <configswitch name="captcha" quote="false" desc="Require guests to enter a
   verification string with each transaction to protect against spam? (Requires
   Horde 3.1)">false
    <case name="false" desc="No"/>
    <case name="true" desc="Yes">
     <configstring name="figlet_font" desc="The path to a Figlet
     (http://www.figlet.org/) font
     file">/usr/share/games/figlet/fonts/big.flf</configstring>
    </case>
   </configswitch>
  </configsection>
 </configtab>

 <configtab name="mail" desc="Email Settings">
  <configsection name="mail">
   <configstring name="from_addr" required="false" desc="What email address
   should be used to send ticket email? If this is left empty, email will come
   from the user who updated the ticket, as long as we can find an email
   address for them. You can specify individual email addresses in the queue
   administration that will override this setting."/>
   <configstring name="return_path" required="false" desc="What email address
   should be used for the Return-Path: header when sending ticket email? If you
   set up Whups to receive emails with the whups-mail-filter script, you should
   set this field to a different address than the from_addr setting, so that
   message bounces cannot generate a mail loop."/>
   <configstring name="always_copy" required="false" desc="Should we always
   send ticket email to one or more addresses? Listeners for the ticket will
   always get email as configured below; this is for archiving purposes or for
   a tracking list, etc. Seperate multiple email addresses with commas. It is
   possible to send to queue specific mail addresses by using the placeholder
   '&lt;@&gt;' which will be replaced by the queue name."/>
   <configboolean name="reply" desc="Can users reply to ticket emails? If you
   entered an email address above, and have configured it to accept ticket
   email, enable this. Otherwise, or if you're not sure, leave it disabled."
   required="false">false</configboolean>
   <configboolean name="include_headers" desc="When generating new tickets or
   adding ticket comments from email messages, should we include the basic
   email headers into the ticket comment?"
   required="false">false</configboolean>
   <configboolean name="attach_message" desc="When generating new tickets or
   adding ticket comments from email messages, should we include the raw
   message as an attachment into the ticket comment?"
   required="false">false</configboolean>
   <configenum name="commenthistory" desc="When someone adds a comment to a
   ticket, how should we send the comments?">new
    <values>
     <value desc="Only the new comment">new</value>
     <value desc="All comments, oldest comments first">chronological</value>
     <value desc="All comments, most recent comments
     first">revchronological</value>
    </values>
   </configenum>
   <configboolean name="link_attach" desc="Should ticket emails contain
   download links for uploaded attachments instead of the attachment
   itself?">false</configboolean>
   <configboolean name="incl_resp" desc="Should all users responsible for a
   queue continue to receive email once a ticket is
   assigned?" required="false">true</configboolean>
   <configstring name="server_name" desc="What server name should be used to
   create ticket links if using whups-mail-filter?">127.0.0.1</configstring>
   <configinteger name="server_port" desc="What server port should be used to
   create ticket links if using whups-mail-filter?">80</configinteger>
   <configstring name="username" desc="What user should be used to create
   tickets if using whups-mail-filter?" required="false" />
  </configsection>
 </configtab>

 <configtab name="prefs" desc="User Preference Attributes and Menu">
  <configsection name="prefs">
   <configheader>User Preference Attributes</configheader>
   <configstring name="autolink_terms" desc="Users can opt to automatically
   link to other tickets referenced in comments. The regex option allows you
   to specify one or more phrases to match against along with a number
   (i.e. Ticket 101). Note the search is NOT case sensitive. Separate more
   than one term with '|'.">bug|ticket|issue</configstring>
   <configboolean name="assign_all_groups" desc="Allow assignment to any
   group? Assignment of bugs to groups can be limited to groups that users are
   members of by disabling this option" required="false">false</configboolean>
  </configsection>
 </configtab>

 <configtab name="defaults" desc="Default States">
  <configsection name="states">
   <configsection name="1">
    <configswitch name="active" desc="1st state">active
     <configcase name="inactive" desc="Inactive" />
     <configcase name="active" desc="Active">
      <configstring name="name" desc="1. State
      name">Unconfirmed</configstring>
      <configstring name="desc" desc="Description for this state">A ticket has been reported but not yet analyzed</configstring>
      <configenum name="category" desc="Category for this new
      state">unconfirmed
       <values>
        <value desc="--"/>
        <value desc="Unconfirmed">unconfirmed</value>
        <value desc="New">new</value>
        <value desc="Assigned">assigned</value>
        <value desc="Resolved">resolved</value>
       </values>
      </configenum>
     </configcase>
    </configswitch>
   </configsection>
   <configsection name="2">
    <configswitch name="active" desc="2nd state">active
     <configcase name="inactive" desc="Inactive" />
     <configcase name="active" desc="Active">
      <configstring name="name" desc="2. State name">Accepted</configstring>
      <configstring name="desc" desc="Description for this state">The ticket has been analyzed and accepted as valid.</configstring>
      <configenum name="category" desc="Category for this new state">new
       <values>
        <value desc="--"/>
        <value desc="Unconfirmed">unconfirmed</value>
        <value desc="New">new</value>
        <value desc="Assigned">assigned</value>
        <value desc="Resolved">resolved</value>
       </values>
      </configenum>
     </configcase>
    </configswitch>
   </configsection>
   <configsection name="3">
    <configswitch name="active" desc="3rd state">active
     <configcase name="inactive" desc="Inactive" />
     <configcase name="active" desc="Active">
      <configstring name="name" desc="3. State name">Assigned</configstring>
      <configstring name="desc" desc="Description for this state">Someone has accepted responsibility for the ticket.</configstring>
      <configenum name="category" desc="Category for this new state">assigned
       <values>
        <value desc="--"/>
        <value desc="Unconfirmed">unconfirmed</value>
        <value desc="New">new</value>
        <value desc="Assigned">assigned</value>
        <value desc="Resolved">resolved</value>
       </values>
      </configenum>
     </configcase>
    </configswitch>
   </configsection>
   <configsection name="4">
    <configswitch name="active" desc="4th state">active
     <configcase name="inactive" desc="Inactive" />
     <configcase name="active" desc="Active">
      <configstring name="name" desc="4. State name">Resolved</configstring>
      <configstring name="desc" desc="Description for this state">The ticket has been resolved.</configstring>
      <configenum name="category" desc="Category for this new state">resolved
       <values>
        <value desc="--"/>
        <value desc="Unconfirmed">unconfirmed</value>
        <value desc="New">new</value>
        <value desc="Assigned">assigned</value>
        <value desc="Resolved">resolved</value>
       </values>
      </configenum>
     </configcase>
    </configswitch>
   </configsection>
   <configsection name="5">
    <configswitch name="active" desc="5th state">active
     <configcase name="inactive" desc="Inactive" />
     <configcase name="active" desc="Active">
      <configstring name="name" desc="5. State name">Canceled</configstring>
      <configstring name="desc" desc="Description for this state">The ticket is no longer valid for one reason or another.</configstring>
      <configenum name="category" desc="Category for this new state">resolved
       <values>
        <value desc="--"/>
        <value desc="Unconfirmed">unconfirmed</value>
        <value desc="New">new</value>
        <value desc="Assigned">assigned</value>
        <value desc="Resolved">resolved</value>
       </values>
      </configenum>
     </configcase>
    </configswitch>
   </configsection>
   <configsection name="6">
    <configswitch name="active" desc="6th state">inactive
     <configcase name="inactive" desc="Inactive" />
     <configcase name="active" desc="Active">
      <configstring name="name" desc="6. state name"/>
      <configstring name="desc" desc="Description for this
      state"/>
      <configenum name="category" desc="Category for this new state">
       <values>
        <value desc="--"/>
        <value desc="Unconfirmed">unconfirmed</value>
        <value desc="New">new</value>
        <value desc="Assigned">assigned</value>
        <value desc="Resolved">resolved</value>
       </values>
      </configenum>
     </configcase>
    </configswitch>
   </configsection>
   <configsection name="7">
    <configswitch name="active" desc="7th state">inactive
     <configcase name="inactive" desc="Inactive" />
     <configcase name="active" desc="Active">
      <configstring name="name" desc="7. state name"/>
      <configstring name="desc" desc="Description for this
      state"/>
      <configenum name="category" desc="Category for this new state">
       <values>
        <value desc="--"/>
        <value desc="Unconfirmed">unconfirmed</value>
        <value desc="New">new</value>
        <value desc="Assigned">assigned</value>
        <value desc="Resolved">resolved</value>
       </values>
      </configenum>
     </configcase>
    </configswitch>
   </configsection>
   <configsection name="8">
    <configswitch name="active" desc="8th state">inactive
     <configcase name="inactive" desc="Inactive" />
     <configcase name="active" desc="Active">
      <configstring name="name" desc="8. state name"/>
      <configstring name="desc" desc="Description for this
      state"/>
      <configenum name="category" desc="Category for this new state">
       <values>
        <value desc="--"/>
        <value desc="Unconfirmed">unconfirmed</value>
        <value desc="New">new</value>
        <value desc="Assigned">assigned</value>
        <value desc="Resolved">resolved</value>
       </values>
      </configenum>
     </configcase>
    </configswitch>
   </configsection>
  </configsection>
 </configtab>

 <configtab name="priorities" desc="Default Priorities">
  <configsection name="priorities">
   <configsection name="1">
    <configswitch name="active" desc="1st priority">active
     <configcase name="inactive" desc="Inactive" />
     <configcase name="active" desc="Active">
      <configstring name="name" desc="1. Priority name">1. Low</configstring>
      <configstring name="desc" desc="Description for this priority">This is a very low priority ticket</configstring>
     </configcase>
    </configswitch>
   </configsection>
   <configsection name="2">
    <configswitch name="active" desc="2nd priority">active
     <configcase name="inactive" desc="Inactive" />
     <configcase name="active" desc="Active">
      <configstring name="name" desc="2. Priority
      name">2. Medium</configstring>
      <configstring name="desc" desc="Description for this priority">This is an important task, but not urgent.</configstring>
     </configcase>
    </configswitch>
   </configsection>
   <configsection name="3">
    <configswitch name="active" desc="3rd priority">active
     <configcase name="inactive" desc="Inactive" />
     <configcase name="active" desc="Active">
      <configstring name="name" desc="3. Priority name">3. High</configstring>
      <configstring name="desc" desc="Description for this priority">This ticket is very urgent</configstring>
     </configcase>
    </configswitch>
   </configsection>
   <configsection name="4">
    <configswitch name="active" desc="4th priority">inactive
     <configcase name="inactive" desc="Inactive" />
     <configcase name="active" desc="Active">
      <configstring name="name" desc="4. Priority name"/>
      <configstring name="desc" desc="Description for this
      priority"/>
     </configcase>
    </configswitch>
   </configsection>
   <configsection name="5">
    <configswitch name="active" desc="5th priority">inactive
     <configcase name="inactive" desc="Inactive" />
     <configcase name="active" desc="Active">
      <configstring name="name" desc="5. Priority name"/>
      <configstring name="desc" desc="Description for this
      priority"/>
     </configcase>
    </configswitch>
   </configsection>
   <configsection name="6">
    <configswitch name="active" desc="6th priority">inactive
     <configcase name="inactive" desc="Inactive" />
     <configcase name="active" desc="Active">
      <configstring name="name" desc="6. Priority name"/>
      <configstring name="desc" desc="Description for this
      priority"/>
     </configcase>
    </configswitch>
   </configsection>
  </configsection>
 </configtab>
</configuration>
