1.4.3 Problem Report fields

In a standard gnats installation, certain fields will always be present in a Problem Report. If a PR arrives without one or more of these fields, gnats will add them, and if they have default values set by the configuration at the Support Site, they will be filled in with these values. Certain tools such as send-pr are set up to provide sensible defaults for most fields (see The send-pr.conf configuration file.)

In the list below, the field type (text, multitext, enumerated, etc.) is supplied in parantheses. The different field types are explained briefly in Field datatypes reference.

Submitter-Id

(enumerated-in-file) A unique identification code assigned by the Support Site. It is used to identify all Problem Reports coming from a particular site. Submitters without a value for this field can invoke send-pr with the --request-id option to apply for one from the support organization. Problem Reports from those not affiliated with the support organization should use the default value of net for this field.

See The submitters file, for details.

Notify-List

(text) Comma-separated list of e-mail-addresses of people to notify when the PR changes significantly, i.e. when the Audit-Trail changes. This list is independent from the Notify subfield of entries in the categories file of the gnats database.

Originator

(text) Originator's real name. Note that the Submitter and Originator might not be the same person/entity in all cases.

Organization

(multitext) The originator's organization.

Confidential

(enum) Use of this field depends on the originator's relationship with the support organization; contractual agreements often have provisions for preserving confidentiality. Conversely, a lack of a contract often means that any data provided will not be considered confidential. Submitters should be advised to contact the support organization directly if this is an issue.

If the originator's relationship to the support organization provides for confidentiality, then if the value of this field is yes the support organization treats the PR as confidential; any code samples provided are not made publicly available.

Synopsis

(text) One-line summary of the problem. send-pr copies this information to the Subject line when you submit a Problem Report.

Severity

(enum) The severity of the problem. By default, accepted values includeThe severity of the problem. By default, accepted values includeThe severity of the problem. By default, accepted values includeThe severity of the problem. By default, accepted values includeThe severity of the problem. By default, accepted values includeThe severity of the problem. By default, accepted values includeThe severity of the problem. By default, accepted values includeThe severity of the problem. By default, accepted values includeThe severity of the problem. By default, accepted values includeThe severity of the problem. By default, accepted values includeThe severity of the problem. By default, accepted values includeThe severity of the problem. By default, accepted values includeThe severity of the problem. By default, accepted values includeThe severity of the problem. By default, accepted values includeThe severity of the problem. By default, accepted values includeThe severity of the problem. 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